Sunday, December 29, 2019

To What Extent Did The Presidencies Of Jefferson And...

Caiser Bravo Rigg APUSH 6 October, 2015 To what extent did the presidencies of Jefferson and Madison reduce the tensions of the 1790s? The presidency of George Washington was a difficult pair of terms to follow. John Adams tried to follow the precedent that the first president had set, but the second president only managed to polarize the nation among two parties: the Federalists and the Anti-Federalists. Although his decisions are today looked at with mixed feelings, at the time John Adams fell into popular disfavor. After his singular term due to the opposition of the Jeffersonian Anti-Federalists and the Hamiltonian Federalists (members of Adams’s own party), there was a power vacancy clearly waiting to be filled which would lead to the spot of the third President of the United States. The first twelve years of the nation and its first two presidents had been marred by stirrings of factionalism and tension. However, the two presidents after Adams, Thomas Jefferson and James Madison, would do much to lessen these issues due to educated and intelligent policy-making, in addition to a great deal of fortunate circumstances. When Thomas Jefferson took office in 1801, after an intense realignment of the majority of office holders from Federalist to Anti-Federalist in the â€Å"Revolution of 1800†, there were many policies headed by former Treasurer Alexander Hamilton that were still in place. Instead of doing what would have been expected of him by his peers, and taking stepsShow MoreRelatedOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 Pagesthe Contributors †¢ 343 _ IN TR OD UC TIO N Michael Adas B y any of the customary measures we deploy to demarcate historical epochs, the twentieth century does not appear to be a very coherent unit. The beginnings and ends of what we choose to call centuries are almost invariably years of little significance. But there is little agreement over when the twentieth century c.e. arrived, and there were several points both before the year 2000 (the collapse of the Soviet Union

Saturday, December 21, 2019

The Effects Of Teen Sexual Activity On The United States

Introduction Most of us are familiar with the alarming statistics about teen sexual activity in the United States. Among high school students, 54 percent (including 61% of boys and 48% of girls) say they have had sexual intercourse. According to a 1992 Center for disease Control Study. The # of 9th Graders who say they ve had sex is 40%. In the past two decades, there has been an explosion in the # of sexually transmitted diseases. 12 million people are infected each year; 63 percent of them are under 25. Each year, 1 of every 10 teenage girls becomes pregnant, and more than 400,000 teenagers have abortions. 1 in 4 children is born out of wedlock, compared to 1 in 20 in 1960. We have realized that since they stopped teaching sexual education in high schools that the teen pregnancy rates have increased. Today, we will talk about the bad vs. good in sexual education and now it will benefit students in the future. (Transition: Now that we talk about the introduction of sex education, let look at the problems of sex education.) I. There are 95% of Americans that have had pre- marital sex. A. There is only 5% of sex - education taught in the public school system, which in itself a problem. 1. The goal is to reduce unplanned pregnancies, and sexually transmitted diseases, but moreover it s to provide a correct understanding of sex, to explain the importance of abstinence, as well as the dangers. 2.Show MoreRelatedTeen Pregnancy Should Be Pregnant Before The Age Of Twenty1504 Words   |  7 PagesThe United States has the highest teen birth rate in the world, every year the United States experiences 610,000 teen pregnancies (Bleakly 2006). The figures show that three in ten adolescent girls will become pregnant before the age of twenty. People ages 15-24 represent 25 eighteen 70 percent of United States females, and 62 percent of males have had sex. About 3.2 million adolescent females are infected with the most common STI’s, such as chlamydia and gonorrhea (Bleakly 2006). The likelihoodRead MoreEssay on Sexually Active Teens1287 Words   |  6 Pagesalready overwhelmed teen. The consequences of becoming sexually active during adolescence can include pregnancy, sexually transmitted diseases, and depression. One obvious consequence teens face when they become sexually active is pregnancy. Pregnancy at any age can be taxing on the body, and spirit. However, adding in a third factor-lack of maturity in most adolescents-can create a disastrous combination. According to an article titled Teen Pregnancy: Overview, Consequences of Teen Pregnancy, foundRead MoreComprehensive Ignorance1553 Words   |  7 PagesCurrently, there is no national standard regarding sexual education in America. Soaring sexually transmitted infection (STI) rates are occurring at a national level – there are approximately nine million new occurrences of STIs in the United States each year among teenagers and young adults alone (Alan Guttmacher Institute 2011). Consequently, the United States continues to have one of the highest teen pregnancy rates in the developed world—more than twice as in Canada (Alan Guttmacher InstituteRead MoreTeen Pregnancy : Protecting Our Youth Through Abstinence1316 Words à ‚  |  6 Pages2015 Teen Pregnancy: Protecting Our Youth Through Abstinence What is Teen Pregnancy? It is the pregnancy of adolescent girls from the ages of 13-20. Teen Pregnancy is one of the most trending things happening in today’s society. Statistics shows that 1,000,000 girls become pregnant every year (Garth). Being that the United States is in the highest percentage of teen pregnancy. 40% will have government assistance (Garth). The teen birth rate from 1990-1995 per 1,000 girls was 64 in the United StatesRead MoreTeenage Pregnancy : Protecting Our Youth Through Abstinence1315 Words   |  6 PagesYouth Through Abstinence What is Teen Pregnancy? It is the pregnancy of adolescent girls from the ages of 13-20. Teen Pregnancy is one of the most trending things happening in today’s society. Statistics shows that 1,000,000 girls become pregnant every year (Garth). Being that the United States is in the highest percentage of teen pregnancy, 40% will have government assistance (Garth). The teen birth rate from 1990-1995 per 1,000 girls was 64 in the United States from 15 to 19 year olds, 13% in GermanyRead MoreThe Debate For Comprehensive Sex Education1212 Words   |  5 PagesComprehensive Sex Education Across the United States of America there is wide spread support for abstinence-only education. A majority of states require that abstinence-only education be the only form of sexual health education provided, or requires that abstinence be stressed above other forms of sexual education. These highly stressed abstinence-only programs are under fire as research comes out against the efficiency of these programs, and as new forms of sexual health education appear. These newRead MoreThe Importance of Comprehensive Sex Education to Decrease Teen Pregnancies894 Words   |  4 PagesIn the United States today, many teenage girls are facing lots of problems. New problems are rising such as an increased pregnancy rate among teenagers. Our teenage girls are less developed and unprepared for the problems which come along with their decision to have sex. It is also too early for teenage girls to become pregnant. Many teens think having a baby is some sort of joke. They believe it will never h appen to them but the reality is that every time teens have sex, there is a possibilityRead MoreThe Negative Effects of Teenage Dating1512 Words   |  7 PagesThe Negative Effects of Teenage Dating Sean D. Foster Bellevue University The biggest threat about teenage dating is their inability to maintain a relationship. Teenagers mostly, do not understand the necessity of sustaining a relationship over a period of time. Therefore, frequent break ups and arguments lead to attempts of suicide, teenage pregnancy, STD’s, teen violence, and substance abuse. This happens due to lack of experience and a broader understanding of what relationships are (DasguptaRead MoreShould Sex Education Be A Part Of The Necessary Curriculum?1321 Words   |  6 Pageseducation is defined as â€Å"[a] broad term used to describe education about human sexual anatomy, sexual reproduction, sexual intercourse, and other aspects of human sexual behavior† (â€Å"Sex Education†, Science Daily). Today in the United States, many people no longer feel that sex is a topic to be ignored or not mentioned in â€Å"polite society,† but one that should be freely and openly discussed. With greater acceptance of sexual behavio rs, comes a greater need for awareness. The topic of sex has been a subjectRead MoreThe Problem Of Teenage Pregnancy1720 Words   |  7 Pagesfamily, stress, and less monitoring and control of children† occurs, which the authors say can increase the risk of teen pregnancy. In addition, â€Å"teenagers experiencing family problems might be more at risk for influence by a negative peer group† that could potentially lead to motherhood at an early age. They also claim â€Å"support is indicated for parental control over teen activities as a protective factor against teenage pregnancy† that a lot of times isn’t found in single-parent homes. Bentham

Friday, December 13, 2019

Word of Mouth Marketing in the Time of the Internet Free Essays

string(158) " moves around a particular network and does not extend any further that it cannot immediately create a nationwide attitude for or against a product or brand\." At the threshold of the onslaught and brutal display of power of the internet-based word of mouth, there are many important things to discuss standing from different perspectives. The most important of which is from the standpoint of an advertising/marketing strategist, which is constantly manipulating the mechanisms of social behavior (including the word of mouth phenomenon then and now) in the name of successful market control. Word of mouth (WOM) and marketing go hand in hand in the past, largely because of the impact of interpersonal relationship and communication in consumerism. We will write a custom essay sample on Word of Mouth Marketing in the Time of the Internet or any similar topic only for you Order Now Companies overwhelmingly believe in the ability of consumers to influence one another’s purchasing decisions (Nacht, Chaney, 2006, p. 64). † Today, another player comes into the picture – the internet. If traditional marketing and advertising has managed to weave its way around traditional word of mouth communication enough to successfully manipulate it, the same cannot be said about how advertising and marketing entities are dealing with internet-based sources of word of mouth communication. The internet has shown that it is a powerful tool for word of mouth communication and the power grows vis-a-vis the growth of users, who are also the consumers. â€Å"The large number of users gives Internet WOM significant potential power for marketers. Anecdotal evidence of the power of the Internet WOM abounds (Schindler, Bickart, 2005, p. 35). † Despite the problems that go with the rise of internet-based word of mouth communication and marketing, there are still positive things to hope for. The opportunity here is for companies to find their brand ambassadors (Nacht, Chaney, 2006, p. 64),† while for others, the task is to simply be able to work well with this new social trend empowered by new technology that many is enjoying at the moment. Nonetheless, this is a very important topic to discuss, break down and analyze. This paper will discuss how different internet-based sources of word of mouth marketing including web sites, blogs and other similar mediums affect th e decision-making process and the buying habits of modern day consumers. This paper will be discussing the special and important relationship of three factors – the internet, consumers and the word of mouth communication – because how these factors affect each other is an important aspect that shapes how consumerism takes place today. Since the day that humans were able to understand and execute the system of selling items or services for a profit, the consumer segment of the society has already been created; and today, everyone is a consumer. With the creation of the consumer section and the start of the flow of local economics via sustainability through the sale of items or services that other people are willing to pay for is the creation of word of mouth communication. What is word of mouth communication, or WOM? There are several yet similar explanations about word of mouth communication made by experts. Here is one: â€Å"Word-of-mouth communication† is used â€Å"to exchange post-purchase experience among the costumers (Takahashi, Sallach, Juliette, 2007, p. 09). † Providing that this explanation is correct, the very first word of mouth communication is the very first time the very first consumer who bought something from another person told another individual what he or she thinks of the recent item he/she purchased. This trend has not changed since. All over the world, part of the culture of consumers is to let other people know how they feel about the product they purchased. Usually, neighbors who have pleasant relationship with each other include in their casual conversations appraisal and assessment of the things or services that they recently bought or paid for. It could be about anything and everything – food, clothing, equipment, accessories, home appliances, medicine etc. Word of mouth communication happens everywhere: as neighbors and friends talk to each other during social gatherings or everytime they pass by each other in malls, grocery stores, at work or when they bump into each other in leisure locations like in beach, gym, arcade etc. Word of mouth communication is a product largely a personal face-to-face conversation, although sometimes telephone conversations, even mails also become sources of word of mouth communication. This happens when friends or relatives suggest or advise for or against a particular item or brand, or if they simply express how satisfied or dissatisfied they were in a particular brand or item even without the conscious effort to affect the personal belief of the listener in the item or brand in question. Word of mouth is everywhere, it was an everyday experience which, at one point, was believed to be strong enough that it can affect consumer attitude. At the onset of media advertising in radio, television and print, commercials took to mimicking word of mouth phenomenon to reflect real life and make it appear that in real life, people are really talking positively about the brand featured in the commercial so that the consumers are influenced towards imbibing the same mindset about the product. Word of mouth style in advertising in media is one of the important types of advertising approach because it was successful and effective. When people see individuals in a commercial enjoying a bottle of a popular soda and talking about it and recommending it to other people, they feel that the people in the commercial are directly talking to them; and for most part consumers who are exposed to television are influenced into trying the product because the commercial made them feel/think that the product was great and it was worth trying. At this point, there was already a genuine word of mouth communication happening between individuals, as well as artificial word of mouth communication, which happen when commercials try to influence and manipulate the thinking, mindset and attitude of the consumers through the help of commercials. Word of mouth, at this time, was still powerful but it was not an unstable power that cannot be controlled. For one, word of mouth communication moves around a particular network and does not extend any further that it cannot immediately create a nationwide attitude for or against a product or brand. You read "Word of Mouth Marketing in the Time of the Internet" in category "Papers" Secondly, advertising agencies and marketing professionals managed to control consumer attitude and buying preference largely because of the ability of commercials and marketing efforts to convince people to patronize a particular brand. And then, there was the Internet. The internet was not created primarily to alter the previous status quo in the consumer world. The idea behind the internet is to provide an information highway for everyone to use. But the inherent characteristics of the internet made it an important aspect in how word of mouth, marketing and consumerism would change. The internet gave word of mouth communication renewed power by giving the consumers power communicate with each other and let other consumers know how individuals feel about particular products being sold to the people. The society was introduced to a new set of culture that included blogs and websites, emails and chats, forums and websites which all provided new platforms where information can be made available, information which included the personal thoughts of other consumers about products. It turns out that other consumers are very much interested in finding out what other people think, especially about products that other people are thinking of buying. Because of this, consumers knowingly or unknowingly focused more attention online, looking for the opinion of individuals about different products and letting real life experience and not padded advertisement act as the source of information about products. This information is used to assist the individual in the formation of the individual’s buying attitude and consumer behavior upon a particular product. Some of the examples include the browsing of Internet users in sites that feature blogs on consumer appraisal on products, found in websites like www. oxygen. com and its message board; www. leftgear. com and its style chat; and other websites like www. consumerreviews. com and www. epinions. com. The entry of the internet complicated the relationship of consumer world with world of mouth communication, and most of the problematic aspect of this social change targeted the companies which are finding different ways and means to be able to regain control of this new source of word of mouth communication. I. The Consumer and word of mouth The consumer and word of mouth has been together and closely related to each other for a long period of time. â€Å"Verbal consumer-to-consumer communication, often referred to as simply ‘word of mouth’ (WOM) has long been recognized as an important factor in consumer behavior (Schindler, Barbara, 2005, p. 35). † Word of mouth and consumers are symbiotic and intertwined, each other directly affecting the other. Without consumers, word of mouth communication, at worst will lose its essence and its ethos, especially if the information disseminated are merely results of company-led propaganda. Without word of mouth communication, consumers will have to rely on how much information they have for them to be able to make the best, educated decision when buying products or services and selecting which brand to pick from the shelf. â€Å"The word-of-mouth communication between the consumers is crucial (Takahashi, Sallach, Juliette, 2007, p. 109). † Getting the opinion of other people first before making a decision is one of the innate characteristics of many individuals, and their particular attitude in buying is no different. For some people, they want to know first how other people ahead of him or her in buying the product feels about the item, and then uses this information to assess whether or not he or she will pursue purchasing the product, opt for other brand of the same product or shelf the idea of purchasing one all in all. â€Å"Innovators first seek information from other people in the purchase of an innovation and such behavior is similar across various new product categories (Krishnamurthy, 2004, p. 73). † This particular attitude of consumers is the main vein that connects consumers to word of mouth communication. For most experts, they believe that there are many enough individuals who follow this pattern of behavior in buying that it is important for companies to know how word of mouth communication. The consumers react and interact with each other so that the companies can make adjustments that enable them to use the presence of word of mouth communication to their advantage. If marketers were to realize the intended results of their efforts, they would benefit from understanding the manner in which consumers process WOMC (De Carlo, Laczniak, Sridhar, 2003, p. 225). † This is crucial for consumers because information sharing and dissemination is accomplished through this. But there is more to that. This is also crucial for companies relying on positive word of mouth from consumers to improve how the public perceive the product they are selling, or simply, marketing. The best marketing that ever was, or ever will be is word of mouth. There is no dollar value you can assign to having someone else talk positively about you, your company, and your services (Nacht, Chaney, 2006, p. 64). † This realization comes from the consideration that companies also has to rely on wor d of mouth communication because in several instances, the public/consumer is not interested or affected anymore by commercials and are instead more interested in word of mouth communication. Internet-Based Word of Mouth Seen by Consumers as a Fresh Alternative versus Product/Service Commercials There are many reasons why people find the internet-based word of mouth tools like blogs and forums more reliable, dependable and useful for information gathering. One of the possible reasons is that individuals are already tired, fed up or already calloused by the traditional commercials that they are not as affected anymore as in the past in being exposed to product commercials in television and print media. The feeling of being detached and impersonal by these commercials only improves its quality as something that is feigned and artificial, and because people wanted more, particularly something more personal and more genuine, word of mouth via the internet communication became the suitable answer to this consumer need. â€Å"Instead of fake artificial commercial messages, people can now get real-life comments from peers on anything they want (Nacht, Chaney, 2006, p. 64). † II. Word of mouth and the Internet. Word of mouth was a social phenomenon even before the age of Internet. But in the entry of the internet in the social structure and global culture, word of mouth communication, no doubt, was influenced by this new technology. â€Å"The development of the Internet has led to the appearance of new forms of word-of-mouth communication (Schindler, Bickart, 2005, p. 35). † Today, the internet and word of mouth is connected with each other; online word of mouth communication is expected by experts to increase as long as the users of the internet continue to increase. As online word of mouth communication increases, so is the power and influence of online word of mouth to affect consumer behavior and buying attitude, making word of mouth dependent on its online breadth for its power and influence, and the internet’s source of power dependent in part in how individuals like consumers utilize this medium and give it power by exercising the newfound consumer power (word of mouth communication) through the internet and its features. â€Å"The importance of online WOM increases as access to and usage of the Internet continues to grow (Schindler, Bickart, 2005, p. 35). † Understanding how word of mouth works is one thing. But making word of mouth result favorably towards a particular product or item is more complicated. And with this knowledge, companies ensure that their initial task is not to make the most out of the word of mouth phenomenon by manipulating it in the onset; but rather to ensure that any marketing strategies outside word of mouth considerations do not become a source of negative publicity which in turn would be a potential negative feedback that can be fed in the word of mouth network and would generate more negative publicity and blow the problem out of controllable proportion. The companies’ task is the fine tuning of the advertising strategy driving the demand using sugarcoated advertising claims but paying attention not to initiate negative word-of-mouth effects (Takahashi, Sallach, Juliette, 2007, p. 109). † In the age of internet-based word of mouth, this is a task which is not as difficult as controlling a publicity crisis that went public and became the subject of many blogs and forums that can devastate and destroy the reputation of a product; there is just no ethical way to stop the bloggers from publishing online what they think and feel and how they respond to negative publicity, regardless of the notion that â€Å"bad publicity is still publicity. There is just too many bloggers, blog sites, forums and chat rooms in the information highway that controlling what comes from it is impossible, but making sure bloggers cannot say anything bad about the product, compared to the earlier task, appears more doable, workable and possible. At least through that, companies can hope that they have something they can use to attempt to equalize the impact of internet-based word of mouth communication. In this line of thought, it is easy to see that one of the effects of the powerful internet-based word of mouth communication is forcing companies to either make something flawless and good all in all, or be good in covering up foul ups and problematic aspects that can be used as topics to start communication threads and negative word of mouth streams of conversation that can be devastating. Simply said, this situation can translate to better quality control, with companies trying to play it fair with the consumers as much as possible, lest someone notices how things do not add up and publish it in the internet and create an online buzz that can negatively affect the image of the product and the company. Traditional or through the internet, word of mouth among customers and the consumer is a very powerful aspect of the mechanism of marketing and consumerism. Being able to understand this aspect is critical especially for market strategists and for the company themselves, so that they can, in turn, prepare for the possible trend in the word of mouth phenomenon, how it will affect the product and how they would hand this situation in a manner that benefits them more than harms them. Clemmer, Sheehy (1994) explained what the Washington, D. C. based group TARP or Technical Assistance Research Program found out, particularly that â€Å"while only a small percent of your unhappy customers bother to tell you about their dissatisfaction, they are eager to tell lots of your potential customers about the problems they have had dealing with you (Clemmer, Sheehy, 1994, p. 15). † This is just one of the many proofs that customers talk to each other, share each other’s experiences, and more often than not, take to heart the input they receive from other people and use it to affect their future decision making when it comes to buying or p atronizing a product or item. Through word of mouth phenomenon, many things come into play and not just patronage of products – sometimes the success of the new things being offered to the public is also dependent on word of mouth, regardless of whether or not the outcome resulting from the word of mouth is good or bad publicity for the product. â€Å"Favorable WOM has been found to be positively related to new-product diffusion†¦ Even negative WOM is found to increase credibility (Krishnamurthy, 2004, p. 273). † Increased Role of Word of Mouth Today. As years go by and as the attitude of consumerism increases around the world, the power of consumer input through different channels including the use of word of mouth communication (WOMC) also increased in significance. Partly, this is one of the means by which both the consumers and the companies in need of genuine product, service and performance appraisal can have real, first hand information about how the public as consumers really feel about a product, service or item sold to them. Word of mouth has become one of the gauges, not just of product appraisal but of the performance as well, of the companies to be able to deliver to the public what the public genuinely needs, and not what the companies want the people to need. â€Å"In the past decade, word of mouth and its more formal manifestation found in many consumer and industry protection movements have been playing a much bigger part in broadcasting what kind of service/quality a company is consistently delivering as perceived by its customers (Clemmer, Sheehy, 1994, p. 5). † The increase in this trend is due largely to the growth and increase in customer participation. â€Å"The influence of blogs and podcasts is increasing due to fast expansion of the audience and contributors (Swoboda, Morschett, Rudolph, Schnedlitz, Schramm-Klein, 2008, p. 9). † Word of mouth has become an important point of concern for marketing. This is because at the entry of the internet and the weakening hold of traditional advertising and marketing effort to influence the public, the consumers found in the World Wide Web a new source of information, as well as a place where they have the chance to speak about their experience as consumers, in the process empowering consumers and making them not just mere recipients of the messages of the advertising and marketing strategies but also a source of information that can seriously compete and challenge traditional marketing and advertising when it comes to reaching and affecting the consciousness of the audience. Professionals know about this already, but they are careful not to openly admit how consumers of today rely on word of mouth in the internet blogs and forums. How they are very cautious not to make internet-based word of mouth push their carefully and delicately laid out advertising and marketing plans out of order by making sure that even the consumer has fully ignored the commercials, the word of mouth results still puts a particular product in a positive light. Nacht and Chaney (2006) quoted Paul Beelen who said that a positive comment is very important, more important compared to commercials or print ads especially if the comment was something that came from â€Å"someone you know and trust (Nacht and Chaney (2006, p. 64). † Beelen, as quoted by Nacht and Chaney, went on to explain by stressing that word of mouth became more potent now than it was before because of the fact that â€Å"millions of consumers are now also publishers (Nacht, Chaney, 2006, p. 4)† and the traditional word of mouth that was once left in the party huddles now jumps off and lives on longer and extends towards a wider audience via â€Å"the World Wide Web, in the form of podcasts, wikis, forums, and most importantly: blogs (Nacht, Chaney, 2006, p. 64). † Word of Mouth Marketing and the Power of the Internet Why is word of mouth very powerful? One of the reasons is that because it happens as part of a very simple and common human experience. It i s an important part of constant everyday interaction between individuals. Because the efficacy found in the word of mouth phenomena is the fact that there is a sense of commitment and the value of trust and credibility that people are willing to put on the line, making people trust the appraisal of the person who have already used a particular product. This power is a very important power that marketing strategists need to have if they want to be able to control and predict the outcome of buying attitudes and consumer preferences, the result more favorable to the product they intend to sell to the market. For example, the traditional word of mouth phenomenon happens between friends, between relatives or peers in the house, in the neighborhood, in the office or in locations where human verbal interaction is possible. A housewife may rant to a neighbor and fellow housewife how the recent upholstery stain remover did not work for her and how it messed the sofa more. Of course, housewife #2 do not have any way of finding out if this was true or if the worsening of the condition was caused by other factors (i. e. wrong use of the cleaner, etc), but there is a very large possibility that housewife #2 will shy away from the particular brand being discussed and select another brand (not unless the brand being talked about is something that housewife #2 has already used in the past and depended on for quality and performance). Nonetheless, this illustrates what is in play in the word of mouth phenomena. It becomes more credible because people believe that the appraisal/assessment of a product/service is based largely on true, first hand experience without any manipulative motive from the source of information besides the need to share the experience with another individual. The same effect marketing and PR professionals try to produce everytime they use common or ordinary looking individuals to comment on their products or everytime they use the everyday man random interview wherein the individual endorses a product based on his/her own true experience, which some individuals may not easily believe knowing that actors in paid ads are mere puppets and totally unreliable sources of information in a pseudo-word of mouth approach. This traditional word of mouth model is no different from how word of mouth communication and word of mouth marketing happens today in the online world or through the internet. â€Å"In recent years, the opportunity for consumers to generate WOMC (word of mouth communication), and the rate at which it is disseminated, has increased significantly due to penetration of the Internet (De Carlo, Laczniak, Sridhar, 2003, p. 225). Bloggers talk about items they recently bought or thinking of buying, and more often than not replies to the subject thread will generate different opinions about the product being talked about, and this series and streams of ideas racing back and forth between individuals involved in conversation through blogging affect the perception not just of the bloggers involved but also those who come across the blog site and gets to read it (i. . those who searched for the particular product in the search bar to get more information about the item, who will soon have dif ferent notions and particular mindset about the item which was unknown to the person prior to reading the blog and message threads that influenced the individuals thinking and perception about the product). Word of mouth marketing and communication placed in the plateau or realm of the internet is more influential and powerful as it is more dangerous because the spreading of word of mouth through the internet is easier and can target and reach more individuals compared to traditional word of mouth experiences. Because of this, marketing strategist are all the more concerned about the power of the internet-based word of mouth phenomenon. â€Å"Chat rooms and message boards, for example, allow individuals to share experiences with relative ease (De Carlo, Laczniak, Sridhar, 2003, p. 225). † For example, talking about a particular product or item in a chat room with 50 listed participants (something which is not impossible or difficult to achieve, especially with the growth of social networking via the internet that links more and more people together in a tightly knit web of online community that connects one to another in many different links) already puts the source of the information in a position wherein he/she can influence 49 different individuals, especially if the topic/item/product is about something that is of common interest to everyone in the chatroom (i. . the newest electronic entertainment gadget among young individuals or a particular product or item among hobbyist, like the newest GPRS gadget among outdoor enthusiast). Imagine the impact of influencing 49 individuals, something that is not easy to do traditionally since it is not easy to gather 50 individuals in one location on a particular time only to rant about product appraisal (not unless its the a nnual Tupperware Party, where the preferences of the individual on a particular common interest is already a given). Manipulating Internet-Based Word of Mouth Communication Because of the power of online word of mouth communication, there are several efforts to cheat word of mouth communication by planting individuals that will act as sources to create a stir in the internet and in the process allow people to talk about a particular product or item in the internet through blogs and forums and chat rooms, in the process creating word of mouth communication and marketing the product/item/service to the consumer. A perfect example is what happened in the internet during the effort to create popularity for a former pop star. â€Å"Students hired to post questions and comments on teen-oriented chat rooms and bulletin boards generated discussion and interest in pop singer Christina Aguilera (Schindler, Bickart, 2005, p. 35). † The power of word of mouth found in internet tools is very potent that companies are also trying to find ways on how to combat the presence of negative inputs directed at company products resulting from online word of mouth communication. Trademark owners may be able to suppress or excise negative word of mouth (Goldman, 2008, p. 404). † This can be also considered as manipulating online word of mouth, largely to protect the interest of companies who are in danger of bad publicity and bad public standing if word of mouth in the internet is not properly handled. Because of the power of online word of mouth and the collaboration of the word of mouth culture with the internet technology, several changes happened. One of which is the challenging the traditional market cycle power players. Experts believe that online and offline word of mouth communication functions differently. And because of that, control is something that companies are struggling with as word of mouth in the internet increases. â€Å"Offline, trademark owners have a fair amount of control over consumer perceptions of their brands. Online word of mouth undermines that control (Goldman, 2008, p. 04). † Challenging the Traditional â€Å"Expert-Review† Notion Another important characteristic of word of mouth communication in the internet that makes it very influential and significant in the consumer reception and patronage of a product in the shelf is because of what experts believe as the shift of credibility from the traditional â€Å"product experts† to the everyday, everyman blogger in the internet where word of mouth is mostly prevalent. Even if companies pay for the opinion of respected â€Å"product experts,† it hardly matters now because it seems like individuals who want information about a product read about what other individuals like themselves has to say about the product before creating their own mindset and perspective about the item. â€Å"Nowadays, customer reviews posted in different forums or virtual communities, web blogs and podcasts are much more powerful and believable than expert product reviews (Swoboda, Morschett, Rudolph, Schnedlitz, Schramm-Klein, 2008, p. 8). † This is good news for those who will be affected by word of mouth in a positive manner, especially those whose appraisal that was transferred via word of mouth through blog(s) commend the product and encourage other people to use it, because this phenomena evens out the impending failure in credibility of perceived product experts. This can also spell doom and worst case marketing crisis management for those which were appraised negatively in the blogosphere. Word of Mouth as a Source of Important Information One of the sources of power of word of mouth is because people rely on it, generally for information. In this age where there are many things being offered to them, each type of item available in different brands, customers wanted to have more information until they are satisfied that they know what they need to know after making the purchase. â€Å"A second source for consumers to learn about a new product is through word-of-mouth (Krishnamurthy, 2004, p. 273). † This was true during the pre-internet age, and still holds true now that Internet became part of the social culture and took an important part in how word of mouth is undertaken today. Word of mouth, particularly internet based word of mouth communication has been an important source of information that some believe that it has already overtaken the significance of the traditional mass media platforms when it comes to consumer preference on where to find the information that they want to know. Take for example, the case for the diffusion of new products in the market. Some experts believe that in this particular area, word of mouth is very important factor in how the sales and marketability of the new product will turn out after consumer reception to the product is gauged. Awareness of new products primarily came from personal communications, with mass media only consulted when more information was desired (Krishnamurthy, 2004, p. 273). † That people rely heavily on the input of other people rather than the impact of mass media advertising and marketing strategy only points to the idea that large sections of the items, services and other things for sale – particularly those which is in its initial launch level – depend the level of consumer saturation based on how the consumer and their preferences and buying habits will react to the input of word of mouth in their consciousness. Some studies have shown that innovators engage in more WOM communication than do imitators†¦ and are more dependent on WOM (Krishnamurthy, 2004, p. 273). † III. The Internet and the consumer One of the best things that happened to the world is the internet, as much as the internet is one of the best things that happened to consumers because of many different reasons. First, the internet improved purchasing, making the buying and selling of things faster and more convenient both for the vendor and the customer. Online purchasing is also now an option to consumers, thanks to the internet. Another important impact of the internet in the world of consumers is how the internet gave the consumers the power by providing consumers with a new platform for word of mouth communication. In the past, the consumers are left with very little options and chances for their opinion and thoughts to be heard by the companies that sell items, by their fellow consumers and by the rest of the world. With the entry of the internet, the consumer section is once again empowered because they have now, through the internet, what they did not have when the transfer of information was controlled largely by manufacturers and vendors. â€Å"Using the internet, consumers can now easily publish their opinions, providing their thoughts, feelings, and viewpoints on products and services to the public at large (Schindler, Bickart, 2005, p. 35). † A place to speak and influence other consumers through online word of mouth was made possible by the internet, and the consumers are now not merely the end-recipients of the products of capitalism and manufacturing. Consumers, with a more powerful type of word of mouth communication through the internet, can make people boycott brands and products and seriously affect the sales of different items simply by convincing individuals through blogs and forums and chats why such products should not be patronized. Consumers will never see fellow consumers as someone with an agenda, and because of this, they will take the input of fellow consumers and allow it to seriously influence them. Influencing Brand Perceptions Through the use of the internet, the consumer is not only provided with a new way to purchase goods and items, but also given the chance to influence other consumers towards brand perception. â€Å"The broad reach of online word of mouth gives consumers tremendous power to influence brand perceptions (Goldman, 2008, p. 404). † The Power of the Internet in Consumer World There are many proofs of the power of the internet in the consumer world. Some of the proofs include the fact that through the internet, consumers are connected with each other. â€Å"The Internet helps create new word of mouth content and disseminate word of mouth to new and previously unreachable audiences (Goldman, 2008, p. 404),† while another significant proof of the power of the internet in the consumer world is the entry of internet and how it impacted trademark law, â€Å"Online word of mouth poses the most important challenge to Internet trademark law (Goldman, 2008, p. 04). † These proofs of the power of the internet in the consumer world particularly through the internet-based word of mouth only highlights the limitations found in traditional and/or offline word of mouth communication. â€Å"Offline, consumer word of mouth plays a major role in the marketplace by disciplining some brands and rewarding others, but a person’s views typically reach only a limited number of people (Goldman, 2008, p. 404). † Proof of the Power of Internet-Based Word of Mouth The effects of word of mouth among customers and consumers have been studied extensively for years. Ever since market analyst identified the power of word of mouth in the market value and market success of products and other things for sale to the consumers, many entities like TARP have undertaken studies in order to understand more how word of mouth works and how it actually affects things. â€Å"TARP has studied the ripple effects of dissatisfied customers and word of mouth testimonials. The results will rock anyone concerned about sales and marketing (Clemmer, Sheehy, 1994, p. 15). But studies are not just the sole proof that can validate the claim that internet-based word of mouth is effective and is being seriously used today in aggressive marketing. Other proofs may include the cases in the past that pointed to the role and power of internet-based word of mouth and how it influenced the outcome of consumer/public patronage and support. Other proofs of the power of the internet -based word of mouth communication are identified by experts by naming instances wherein internet-based word of mouth communication was important in the marketing and in the ensuing success of the product/item/services for sale to the public. One of the industries that depend on positive public acceptance of what they sell for them to survive and sustain themselves is the entertainment industry, particularly movie making. In the past, many different movies saw what the Internet-based word of mouth can do for particular movies to make it big in the silver screen, including popular titles like the hit Blair Witch Project. â€Å"After the success of the use of Internet buzz in promoting the movie The Blair Witch Project, studios are increasingly relying on online WOM to develop interest in new films (Schindler, Bickart, 2005, p. 5). † The movie acted as a perfect case study that indicate the impact of internet-based word of mouth and how it can create a stir among consumers that can lead to consumption of the product (in this case, leading the people to watch the movie). Because of this, many other marketing strategists of other film outfits followed suit, including this particular formula in the overall marketing str ategy to guarantee the success of the movie based on patronage and public support. The same was the case in the more recent movies, like the global smash hit epic trilogy The Lord of the Rings which, according to Schindler and Bickart (2005), relied on the role and impact of the internet and how it can diffuse word of mouth information via its many different features. â€Å"New Line Cinemas encouraged the development of unofficial web sites about the movies, providing these sites with interviews with the film’s director in order to generate discussion and excitement about the movies (Schindler and Bickart, 2005, p35). Blogs – a Powerful Internet-Based Word of Mouth Communication Tool The creation of blogs and the blogosphere, and how the consumers were quick to embrace and utilize this new, internet-based form of interpersonal interaction is one of the main reasons why the internet has become a very potent source for word of mouth communication, word of mouth marketing and advertising, and word of mouth communication that can either seriously improve or damage a particular product or brand. While blogs are not exclusively focused on product and services analysis, it is easily noticeable how the traditional trend occurring between neighbors who chat and compare their thoughts on different products and services (in the process producing word of mouth communication) transformed into online neighborhood chat. Only this time, the people involved in the conversation of product and services comparison are bigger in numbers and not limited to geographical boundaries. An American youth can blog about his assessment of the latest mobile phone or media player, which can get different reactions from other individuals who may or may not be directly related or connected with the blogger from as far as Asian or European countries. They can converse via their entries and replies in the blog and talk as if they are next door neighbors even when offline they are mere strangers to each other and live thousands of miles away. It is for this particular power to â€Å"spread the word† that marketing strategies and companies make sure that they make sufficient consideration and leg room to accommodate the possible input of blogs and word of mouth communication in the internet in their overall market strategy and the overall performance of the product they are trying to sell. Generally, what every company can hope for is that the bloggers in the blogosphere have mostly good words to tell to each other when it comes to appraising the product/services that they are trying to sell to the public. â€Å"Not only will consumers talk to you via your blog, they also will talk to one another. Your readers can become your best brand-building evangelists, helping you to spread your message and your presence throughout their networks (Nacht, Chaney 2006, p. 64). † Being able to get an online ally and brand evangelist (directly or indirectly) is important because it does not only make one’s product or services look good, but it also helps in selling the product/service to the people. As what most experts believe, what people read in the online blogs focused on product and services assessment and appraisal greatly affect the individual in what he or she might want to buy in the very immediate future. â€Å"For consumers, blogs are like customer reviews on Yahoo! ocal or Amazon, which are helpful in making decisions about what to buy and whose services to use (Nacht, Chaney, 2006, p. 65). † This is the needed push so that consumers can take it to the next level – to actually buy an item, and to start the foundation of a long lasting brand patronage and to trigger the start of new word of mouth by using the new consumer as the new source of information for other people whom the consumer can convince to either try the brand or opt for something else. Of course, marketing and advertising people have since made it their task to provide that necessary push to (1) make the consumer buy, (2) start the foundation of brand loyalty, and (3) make the consumer new sources of information that can influence other consumers and expand the network of word of mouth communication that delivers a very positive message favorable to the product/service being sold to the public. Today, experts believe that this task is something that advertisers and marketing professionals cannot achieve solely by themselves and their efforts. Internet-based tools like blogs provide the crucial word of mouth communication that heavily influences consumers. Blogs, one of the most popular and user-friendly internet-based tool for word of mouth communication, is proving that it is one of the forces to reckon with, flexing extensive power that dictates the movement in consumer attitude. â€Å"Blogs are word of mouth supercharged (Nacht, Chaney, 2006, p. 64)! † Add to this trend the consideration that most people outside of the marketing and advertising business is fast catching up with what advertising and marketing is trying to do. They sense the artificial push given to consumer and in the process, making consumers less and less dependent on advertising and more and more difficult to be influenced by advertisements especially when it comes to consulting other people about product input to affect buying attitude and preference. With internet-based tools like blogs, consumers feel like they are genuinely talking to another person who would give them an honest, first hand, experience-based opinion without any motive or agenda to influence the consumer’s buying preference other than to provide information. It is something that most believe they do not actually get from advertisements and marketing campaigns geared at making brands look good and pleasing to the senses and covering up areas which maybe problematic or undesirable for the consumer in real life. In their book, Nacht and Chaney (2006) used as an example the result of a North Carolina survey, and wrote that â€Å"one third of all consumers would prefer to receive product information from friends and specialists rather than from advertising (Nacht and Chaney, 2006, p. 65). The idea of â€Å"friends† in this particular idea would likely include peers and contacts in the online/internet network of an individual. The exchange of information between â€Å"friends† to substitute the information gathering from advertising-based sources most likely happens online, including the use of blogs through writing blogs or reading other people’s blogs about the product, in this case blogs act, according to PR strategist Steve Rubel, as a â€Å"24/7 focus group that’s transparent and out in the open (Nacht, Chaney, 2006, p. 64). Companies also understand the significance of blogs and have a particular role for blogs to play in how consumerism works, in the hope that blogs can assist them in making sure consumerism and its related socio-economic conditions interact together favorably for the company and its products and items it sells to the public. â€Å"Smart businesses will pay attention to blogs, using them as kind of informal network of consumer opinion. Blogs have become a word-of-mouth marketing channel that allows companies to keep a pulse on their marketplace (Nacht, Chaney, 2006, p. 4). † The Internet Versus the Traditional Tri-Media So how does the internet and its features (i. e. websites, blogs etc) actually become another important source of word of mouth marketing and in the process have the capacity to influence the buying attitudes and preferences of the consumers? The internet, like the radio, print media and the television are all platforms used for the movement of information. The f irst three types of information platforms – the tri-media – nearly had the similar effect that the internet has. While the tri-media, no doubt, had immense effect on buying attitude and preferences and overall marketing, there is something that the internet has managed to give to the target consumers that the tri-media failed to provide them: interactivity. Because the websites and the blogs and the podcasts feature interactivity by allowing ordinary individuals to have a say on products or items for sale, people listen to what they have to say more. And because the internet is an accessible and available platform for discussion between and among customers (something that is not available for the other tri-media since the information direction here is one way – from the companies to the target audience), consumers who tried the product or service feels good that they have an avenue where they as ordinary consumers can appraise and assess a product, without the restrictions of companies and without the marketing scripts and paid appearances by individuals posing as ordinary consumers in the tri-media marketing which, as years went by, became passe and hardly credible a style for word of mouth marketing to convince the consumer/audience. Blogs and the websites has proven that it is a fresh new approach that meant empowering the consumers, allowing them not only to be informed but also to speak about the products and services they bought. The absence of pretentiousness and feigned positive approval in the world of blogging has made it a very influential tool because people speak based from their own appraisal of the product or services. And if the appraisal is good, then this type of word of mouth marketing can indeed help a product to gain more followers and patrons. Similarly, the bloggers who are not impressed by something they bought may speak about the product negatively. This is a serious threat to the market power and credibility of the product. Since the time of television, print and radio advertisements, marketing personnel are already conscious of the impact of having an â€Å"ordinary and common† individual talk about the product. This is why many brands have opted to pick someone that is not popular, someone that represents the common folk, to speak positively about the product as if what they are saying in the television, print or radio advertisement is a genuine personal appraisal and not a scripted one. Of course, to be able to get a space in television, radio or print media, one has to pay a hefty sum, and because of that, it is impossible an d impractical for the real common folk to talk to the masses via the avenues of mass communication about how he or she felt about a particular detergent brand or hamburger chain. The internet, through personal websites and blogs, is a very cheap way to make one’s own assessment of products through product reviews. In this particular sphere, the genuine essence of the idea of word of mouth is maximized because blogging meant that the entire worldwide communities hooked in the internet are talking to each other. This explains the idea that an important aspect of word of mouth marketing information transfer traffic is highly dependent on how the need to interact with peers and friends is facilitated and consumed by the consumers themselves. â€Å"Interaction with peers triggers new customer needs and alters buying attitude (Swoboda, Morschett, Rudolph, Schnedlitz, Schramm-Klein, 2008, p. 8). By blogging, people can influence other people not just about particular brand preferences. They can also influence other people about starting to want to buy something which an individual did not know or want in the past prior to the onset of the influence of the input of blogging or of a particular blog article. Through blogs they tell each other what products they find best and what products they find disappointing. They talk to each other, and the speed by which their messages are sent to each other is something that the traditional tri-media cannot match, making the bloggers and what they say to each other more powerful and more influential. Conclusion How the world is recognizing the true impact of the optimization of a potential of the internet as a powerful tool in marketing particularly through word of mouth marketing today just goes to show that, similar to the case of the traditional tri-media during its early years, new information platforms are always important avenues that affect the people and the different aspects of their lives, one of which is buying attitude and buying preferences. Add to the fact that compared to the era of the early years of the traditional tri-media, the world today at the apex of the influence of the internet on modern day life is also characterized vis-a-vis by the heightened sense of consumerism and capitalism that more and more people are investing in businesses that create new things to sell to the people because they can make people believe they need to buy these things. As products and brands compete for the limited budget of consumers, elbowing each other to be able to find a place in the grocery or shopping bag, what peers in the internet world has to say to each other about particular items and brands is an important word of mouth marketing hinged on electronic/digital medium of information dissemination that should be consistently studied so that they can have the knowledge on how they can use this tool for their own advantage, marketing-wise. This endeavor has, no doubt, started. But the study of this phenomena brings to light the prospect that the media and platforms of information and interactivity will always be an important tool to shape social attitudes, including consumer attitudes towards buying, brand preference and item selection. â€Å" The social effects of the social media are, by and large, a fascinating research area and a field most likely to shape future consumer or even human behavior (Swoboda et al, 2008, p. 9). May it be traditional word of mouth phenomena or online, internet-based word of mouth, what serves as a constant truth is that word of mouth remains an important and influential aspect of social interaction that affects market power of items for sale because word of mouth affects the buying attitude and consumer preferences. â€Å"It appears that electronically transferred or face-to-face WOMC has the potential to alter carefully planned marketing communication programs, depending on how consumers process such information (De Carlo, Laczniak, Sridhar, 2003, p. 225). † This leans towards the understanding that marketing strategies should always take into consideration word of mouth experiences and its impact and how word of mouth can be controlled to favor a particular product and act as a usef ul support mechanism in a marketing strategy. How to cite Word of Mouth Marketing in the Time of the Internet, Essays

Thursday, December 5, 2019

Interpersonal Communication Skills

Question: Write an essay on "Interpersonal Communication Skills". Answer: Introduction: Interpersonal skills are defined as those skills that one needs to communicate effectively in a group or with another person. There are some core areas which can bring effective interpersonal communication through verbal and non-verbal means. The communication through verbal means are, effective listening, questioning, self-awareness, facilitating or helping, communicating through oral presentation, being assertive and reflecting. The communication through non-verbal means is gestures, facial expression, postures, and gaze and paralinguistic cues. The paper discusses the interpersonal skills of feedback, listening and questioning and their benefits in the effectiveness of the communication. The advantages of using this skill in a particular field are discussed and different views of the people are put to give in-depth information about the methods of interpersonal communication skill. In this essay, the importance of interpersonal communicational skills in the area of software project management has been discussed. Importance of the interpersonal communication skill in software project management: The success factors of the business organizations which are handling the software development projects are highly dependent on the project development. Software project development is dependent on the efficiency of the team work. Software developments are handled by a team of employees who have to work collaboratively for achieving the corporate goal. In this context, the interpersonal communications are very important for making the objectives clear to all the employees associated in the project. The three major interpersonal skills and their used in the organization communication have been discussed in the following section (Beebe et al. 2014). Listening: Listening is a vital for effective communication. One of the common cause of mistakes, misunderstanding, lost customers and sales is due to poor listening. The productivity of a person reduces due to poor listening, the employee turnover of a company increasing because the employee feels that managers do not listen to them. Good and attentive listening makes the task easy (Knapp et al. 2014). Poor listening of the managers may make them loose the opportunities and create tussle between the managers and employees. Listening improves relationship in an organization, it increases the credibility and trust and willingness to work more towards the organization. It reduces the misunderstandings and hence the chance of error. Less error reduces the cost of an organization and enhances their profit. Further, better listening improves productivity and teamwork (De Janasz et al. 2015). There are several benefits of good listening, such as it saves your time. The people who listening carefully generally makes less mistake and work more effectively. There will be less communication glitches, productivity will increase and he persons morale will improve in the organization. Good listening is explained by CARESS model which explains that as a person begins to concentrate, acknowledge, research, exercise, emotional control, sense and structure, their ability to receive the message accurately increases (Beebe et al. 2014). Listening with concentration helps to eliminate the surrounding noise and receive the message clearly. If a person acknowledges the listening, it helps the speaker to send a much clearer message. If the listener some research about the topic before the listening then it helps to prompt questions and understand the message in depth. Listening with emotional control helps to concentrate on understanding the message regardless of being a provocative messa ge. Listening the message and organising the information in a particular structure improves and retain the understanding of the message (Lane et al. 2013). Questioning: The interpersonal communication skill through questioning helps to stimulate conversation, gain information, to know others view, to develop trust and rapport, to check agreement and to verify the information. The two major types of questions asked are of open and closed in nature. Open questions cannot be answered in objective form, i.e., by just saying yes or no (Beebe et al. 2014). It required to be explained with dialogues and sentences. However, closed questions are answered briefly by saying yes or no communication by asking questions helps in finding facts and feeling the facts, expanding the information, clarifying the message and directing the conversation to a specific goal (Knapp et al. 2014). Closed end questions helps to understand the information more correctly and promptly. The benefit of using open end question can be understood when it is required to gather information about the persons feeling. It is used to gather information in details. Question helps to clarify the doubt in the conversation and helps in expanding the topic to gather more information. Some questions are directing and assist in getting the answer to the point. If required, questioning also helps to direct the information to different topic, or assist in coming to a particular decision (Baker et al. 2013). There are different ways in which questioning can be done. Proper planning and good understanding of the questions can help in coming to effective conclusion. Good strategic questions benefit in a fruitful conversation. Questioning through funnel technique is highly beneficial in understanding the persons expectations and needs, opportunities and problems. Funnel technique of questioning starts from broad questions and then narrows down to specific questions to get into the depth of the topic (Li and Lam 2013). Interpersonal skill of communication through questioning, if done by keeping the questions simple, then it helps to remove confusion among the people and is beneficial for the long term growth of the product. The questions keep the focus on the topic and bring more clarity in the conversation. Communication through asking questions avoid ambiguity and manipulation of words, It has helped in gaining information, building trust, verify information and stimulate the opinions and views of others (Sommer and Kulkarni 2012). Feedbacks: Interpersonal communication through feedback method can also be an effective means of communication. Several problems of communication can be solved by simply asking the consumers to fill up the feedback form and later using the information on the feedback form to make the communication better and to work on the loopholes to be expertise in the communication skills (Ditton et al. 2016). Feedback forms are beneficial in understanding the customer better as the customer generally write the truth on the form to avoid uninterrupted services. The feedback method helps to give correct definition to the problems. The words used in conversation may be different from the words written on the feedback form. The people are generally more careful in writing words to describe the problem than using in oral communication. Feedback gives clarity of thought and avoids making assumptions due to the wrong usage of words in oral communication. Feedback forms acts as a source of data to collect informat ion from the customers and to know their actual requirement and accordingly take necessary actions to make the communication fruitful in the future (Baker et al. 2013). The questions used in feedback forms helps to take information from different angles and are beneficial in understanding the different aspects of the topics. It is beneficial in taking different views about the topic and then work on the betterment of the topic by making necessary changes. It is beneficial in keeping the people updated with the everyday changes and makes the communication more informatics (Plummer 2015). Conclusion: The essay discusses the three major methods of interpersonal skill of communication. They are feedback method, questioning method and listening method. These methods are the most effective method of communication and enhance the results from the communication. They helps in getting the maximum out of the communication and brings better understanding of the topic and going to the depth of the information. Communication if done effectively can solve major problems and increase productivity of the interaction between people which in turn bring productivity in the place of work and in the particular field of description. References Baker, A., Perreault, D., Reid, A. and Blanchard, C.M., 2013. Feedback and organizations: Feedback is good, feedback-friendly culture is better.Canadian Psychology/Psychologie canadienne,54(4), p.260. Beebe, SA, Beebe, SJ and Redmond, MV 2014, Interpersonal Communication: relating to others, 7th edn, Allyn Bacon, Boston, MA, pp.1-15 De Janasz, SZ, Crossman, J, Campbell, N and Power, M 2014, Interpersonal skills in organisations, 2nd edn, Mc-Graw-Hill Education, North Ryde, NSW, pp. 424-431 Ditton-Phare, P., Sandhu, H., Kelly, B., Kissane, D. and Loughland, C., 2016. Pilot Evaluation of a Communication Skills Training Program for Psychiatry Residents Using Standardized Patient Assessment. Academic Psychiatry, pp.1-8. Knapp, M.L., Vangelisti, A.L. and Caughlin, J.P., 2014. Interpersonal Communication Human Relationships. Pearson Higher Ed. Lane, H.C., Hays, M.J., Core, M.G. and Auerbach, D., 2013. Learning intercultural communication skills with virtual humans: Feedback and fidelity. Journal of Educational Psychology, 105(4), p.1026.

Sunday, November 24, 2019

Pronouncing OE in French

Pronouncing OE in French Whether its an OE or a Å’, learning to pronounce this combination of French vowels is a little tricky. Thats because the sound can change from one word to the next, though there is a common pronunciation. This French lesson will help you navigate the complexities of OE in French words. How to Pronounce OE in French The letters OE  are usually combined into a single symbol in French: Å’ or Å“. When a pair of characters is used in such a way, it is called a digraph. The Å’ is pronounced more or less according to the same rules as EU. In general, if its in an open syllable, it sounds like the U in full: listen.  In a closed syllable, it is pronounced with the mouth just a little more open:  listen. There are quite a few exceptions to this, however. It is important to use a dictionary when trying to determine the pronunciation of any word with OE. You will also find Å’ in words that would otherwise begin with the combination EUI. It will look like this Å’IL and sounds like the OO in good followed by a Y sound. French Words With OE To practice your pronunciation of Å’, give these simple words a try. Click on the word to hear the correct pronunciation and try to repeat it. Å“uf  (egg)Å“ufs  (eggs)sÅ“ur  (sister) How to Type the Å’ When youre typing out French words, how do you type the digraph? There are a few ways to go about it and which you choose will depend on how often you use special characters on your computer. Your options include an international keyboard, which can be as simple as a setting in your operating system. If you use these characters on a very limited basis, your better option may be to  learn the ALT codes. To type Å“ or Å’, on a standard US-English keyboard, you will need the keyboard shortcut. For Windows, this is ALT 0156 for the lowercase and ALT 0140 for the uppercase.For Mac, it is typically ALT q and the shift key transforms it into upper case (OS Sierra may be slightly different).

Thursday, November 21, 2019

Report of Marketing Campaign review-Vodafone New Zealand PXT service Essay

Report of Marketing Campaign review-Vodafone New Zealand PXT service - Essay Example Vodafone Group was established in the United Kingdom back in 1983. The company acquired its New Zealand business – previously known as BellSouth New Zealand in November 1998. At the time Vodafone Group made the purchase, BellSouth had a total of 138,000 customers. As of June 2006, Vodafone New Zealand had a customer base of 2.1 million customers that is composed of 55% share of the New Zealand mobile market.1 The competition in the New Zealand mobile market is very tight. For this reason, the company needs to constantly upgrade its system such as PXT messaging. In 2001, Vodafone New Zealand signed up a commercial agreement with Telecom New Zealand today in order to enable their customers to send sound enables photo and video messages between the two mobile networks.2, 3 Vodafone New Zealand introduces its free weekend use of PXT messaging as a marketing campaign between the periods of December 2003 until September 2004.4, 5 Vodafone PXT â„ ¢ uses this strategy with the attempt to boost the demand for multimedia messaging. Since January 2004, the PXT messaging across the Vodafone network has increased at a rate between 35 – 50% month-on-month despite the price of 75 cents per message.5 In line with the increase in the use of PXT messaging, the sales of more featured phones were also increasing. Vodafone used the GO-Race (Loo-Racer) as a unique way of launching the new PXT capable phones. This event was featured on 30 second TV commercial throughout New Zealand and Australia together with some print ads campaign. This campaign was successful in reaching for Vodafone’s target market. There is only one competitor in the New Zealand mobile industry – The Telecom NZ because of the high cost of infrastructure requirements. This also becomes a barrier to exit. Due to globalisation, it is still possible for International Telecommunications Company to penetrate the industry

Wednesday, November 20, 2019

Exploring The Paranormal Essay Example | Topics and Well Written Essays - 250 words

Exploring The Paranormal - Essay Example Such occurrences have long been an aspect of academic discourse. Milbourne, a scholarly author, notes that in the early 20th century a scientific experiment was established with three psychic mediums and a price of $2,500 if they could prove the existence of such powers (Brown 67). The study revealed that none of the participants were able to prove, under scientific circumstances, existence of paranormal spirits.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Another frequent area of exploration for Ghost Adventures is the proof of ghosts through discovery of ‘evidence’. For example, in one episode they claim to locate hard evidence of a ghost through infrared capture. They indicate that the heat on display is clear evidence of a ghost. Scientific research, however, has indicated that, â€Å"Once again there is no scientific evidence to suggest that ghosts will emit or interfere with electromagnetic fields† â€Å"Paranormal Investigation in New Zealand†. This evidence is in direct contrast to claims made in the television program that the images they have located on their device truly indicated that paranormal activity is occurring. Another prominent occurrence in the television program is the implementation of traces on an electromagnetic spectrum. In the television program they utilize this to indicate that a ghost truly exists. However, researchers have noted that, â€Å"A range of sources would need to be eliminated before you could then conclude that there was a field from an unknown origin – but then it would just be that – a field of an unknown origin. You could not then conclude it was a ghost† (Radin 67). The director of the movie speculated that there might have been a ghost in the areas they were checking therefore, they had no evidence to prove this. This is evidenced by the dark settings in the movie. The general cinematography of the Ghosts Adventures is breathtaking. The dark and dull background brings the black scary color that is usually

Monday, November 18, 2019

Critically analyse the midwives role in relation to the administration Essay - 1

Critically analyse the midwives role in relation to the administration of epidural anaesthesia - Essay Example (2004), the concentration of the anaesthetic that is used to prevent or block the propagation of the stimuli from the uterus and birth canal vary from one case to the other.Higher doses are used when the mobility of the stimuli is to be fully blocked. Despite the advantages of this technique that has been commonly used during labour, it is also associated with some problems. Some of the known problems include shivering, fever, cardiovascular depression as well as retention of urine in the patients’ bladder. The anaesthetic can be administered through a bolus, continuous infusion or through PCP.PCP refers to the use of a patent controlled pump. According to Benfield (2002), the last ten years, about 24 % of women have used epidural analgesia during labour in the United Kingdom. In addition to this, about 60 % of those women who underwent assistive delivery also used this technique. Midwives do play an important role during the administration of epidural analgesia. Most of the roles are focused on monitoring the women to ensure their overall well being. The NICE guidelines lay out the duties and responsibilities of the midwives during the administration of epidural analgesia. The midwives work in collaboration with obstetricians and anaesthetist in the maternity clinics. All these three professionals have their specific duties that are concisely and clearly laid down in the NNC guidelines (Nursing & Midwifery Council 2014). The midwife, just like the other professionals always follows these guidelines when caring for the pregnant women in labour who are being given epidural analgesia as a way of relieving the pain that resu lt from the contraction of the birth canal and the uterus. The midwife, working with the obstetrician and anaesthetist may consider epidural analgesia for the expectant women for several reasons. Some of the reasons why this can be done include maternal request, prolonged and painful labour, multiple pregnancy and anticipated instrumental

Friday, November 15, 2019

Website Evaluation †Apple Store

Website Evaluation – Apple Store In the recent years, electronic business becomes more widespread, and rapidly growing in the whole world. Because of the cost efficiency and coverage, many companies build a website to sell their products on the Internet. One of the most famous worldwide consumer electronic company, Apple Inc. also established an online store which called Apple Store (http://store.apple.com) to sell different products on the Internet from 1997 (Technical Update, 1997). The website is widely use in buying the products of Apple Inc. by the customers in worldwide. Therefore, the quality of the website has to be good enough for to numbers of customers. This essay is going to evaluate, discuss and conclude about the Apple Store and its e-commerce operation by using different methods of evaluation. Website Purpose Outline Company Background Apple Inc. is one of the biggest consumer electronic and computer company in the world. It provides many famous hardware products including the iPhone, the iPod series, the iPad and the Mac hardware products to different types of customers (Apple Inc. Annual Report, 2010). The company sells its products in more than 300 retail stores in various countries from 2010 (Spence, 2010). Other than the website and the retail store, Apple Inc. sells its products by wholesalers, retailers from other company, direct sales force, third-party cellular network carriers, and value added resellers at the same time (Apple Inc. Annual Report, 2010). Website Functions Apple Store is a website provides various services to customers, which are products description, software download, products selling and after sales services. Product Description Finding and filtering information for the customers is important to a successful electronic system since the customers would like to find the products and services in the easiest way (Ng, Yan and Lim, 2000). Therefore, a good e-business website must have a good production description. Apple Store describes the information of different products in detail for the customers understanding the functions and usefulness of the products. Diverse products like the iPod, the iPhone, the iPad, the Mac hardware products, software and accessories are being introduced by words, videos and pictures in different languages in the website. For the iPod, iPhone, iPad and Apples computers, those features, outlook and technical specifications is being showed in the site. The website even uses video to explain how to use the products in detail to attract the consumers. At the same time, in every description page we can see a Buy Now button which is a link to the product selling part to make the purchasing process easier (Apple Store, 2010). Software Download Apple Store provides many types of software for different products. There are both free and paid software for the customers to better use their hardware products. Like many software production companies, customers can choose to buy the software in the normal stores or on the online store. And the software update can be found on the website for providing new features and fixing the bugs on the products. Also, the software can be downloaded in various languages in the world. Product Selling The online Apple Store is a channel of product selling to various customers in the world. Customers can buy anything which can be bought in the Apple retail store including hardware, Apple software, third party software and selected third party accessories on the website. They even can buy the certified refurbished products and the old type products which cannot be bought in the normal store on the online store in a cheaper than normal price (Apple Store, 2010). For the customers who buy the goods on the Apple online store, they can buy the goods on installments without interest. After Sales Services The Apple Inc. provides many after sales services to the customers if they bought the products on the Apple Store. They can check the delivery status on the website in order to know the process of delivery. When the customers take the product to repair in the repair department of Apple, they can check the repair status on the site. And they can get support if they have any problem of using the product. The website provides many product using problem solutions to the users (Apple Store, 2010). Therefore, the customers can get help easily from the Apple store website if they have any problem. Website Analyses Web Accessibility Users with disabilities have to use the website. Therefore, a good website should be able to let them to utilize it easily. Web Accessibility is a standard for checking that whether the users with disabilities can perceive, follow, control, communicate with and contribute to the website (W3C, 2005). For a website, if it is sufficiently flexible to be used by all of assistive technologies, it can be called as an accessible website (Slatin Rush, 2003). For the Apple Store, web accessibility will be evaluated by whether the website has the essential components if it is accessible to people with disabilities (W3C, 2005). In content, the basic text and images introduce the product and the purchasing instruction. For the people who have blurry vision, they cannot read unless the text is very large (Thatcher, 2005, P. 3). By the way, the text size and color cannot be change in each page in the Apple Store website. The minor visual disability people cannot change the text size to what they need when they want to see that page. However, for the product introduction, the Apple Store uses some videos to introduce the major functions and special features of the products, the visual disability people, even the blindness who is completely sightless (Paciello, 2000, P.8), can know more about the product by listening the voice in the videos. But for the auditory people, there is no subtitle in the videos for them to understand what is about on the video. At the same time, for the visual disability people who want to make transaction in the website, there is no instruction video or audio about the process of transaction for those people who need it. And even in the transaction page, no access for the visual disability people to make a transaction. Therefore, Apple Store does not provide enough access to disability people. Webqual 2.0 Research Design Finding the domain which can reflect the situation in reality is better than doing artificial laboratory-based experiment (Barnes Vidgen, 2001). By the way, only analyze one data about the domain is not enough for the website evaluation. Therefore, compare the domain with the major competitors is the best way to evaluate the quality of the website. In the market, there are many competitors of Apple having an online store to sell consumer electronic products (Apple Inc. Annual Report, 2010). The major competitors which are chosen to be evaluated with Apple Store are the Sony Style online store (http://www.sonystyle.com), and the HP online store (http://www.shopping.hp.com). The reasons why those websites are being chosen to be compared are because both of them are selling consumer electronic and computer products. At the same time, both three of them are recommended by the UK consumers (Satmetrix, 2010). Sony is the biggest multinational conglomerate corporation in Japanese. It is one of the leading company of selling consumer electronic and computer products. Playstation, Sony music products and Sony laptops are some example of the famous electronic product of Sony (Sony Style, 2010). Sony Style online store is a channel of distribution on the Internet. HP (Hewlett-Packard) is another major competitor of consumer electronic and computer products of Apple Inc. It is a multinational information technology corporation in USA which is famous by its computer products. HP is famed for selling different types of hardware product. Methodology 40 questionnaires have been done from the user of Internet in the worldwide. Questions in the questionnaires are distributed to different countries, different age and different gender people by Internet. The questionnaire is mainly divided into 2 parts to measure those three websites quality and their view of the importance of the criteria. First part is about their basic information, which is about their age group, gender, and most importantly, whether they have visited those three websites. The data of the interviewees who have not visited those websites are not going to be count in the analysis. The second part is different descriptions of the websites. Each of them uses the scale 1 to 5 to elaborate the interviewees agreeability of the descriptions (Barnes Vidgen, 2001). And the description importance for evaluation is also asked in the questionnaire, in order to know how they feel about the importance of those descriptions. Data Analysis In the 40 interviewees, 28 of them have visited those Apple Store, Sony Style online store and HP online store. Therefore, only this 28 interviewees questionnaire results are being counted in the analysis. All data which are collected are summarized in Table 1 in the appendix page. The marks counted are the average marks of the 28 interviewees in each question. All marks are round up to 2 decimal places for evaluation conveniently. According to Barnes, the Webqual can be divided into different categories in SERVQUAL which are tangibles, reliability, responsiveness, assurance and empathy (Barnes Vidgen, 2001). They are going to be the criteria to see how the quality of those three websites is. Importance of specific question for user At the beginning, the importance of each description is going to be analyzed first. From the table, we can see the average marks of importance in different descriptions are quite high. Therefore, most of the descriptions of Webqual are important for the interviewees. In aesthetics, the interviewees think having a good outlook is quite important to them (Description 1). It can attract them to stay in the website for a longer time. However, having an appropriate design and audio-visual effect (Descriptions 2, 3) are not as important as other criteria, since they are not the critical element for them to stay in the website. Then, reliable (Descriptions 4-6), responsiveness (Descriptions 7-8), competence (Descriptions 9-10), credibility (Descriptions 14-15), and security (Descriptions 16-17) are quite important for the website users. It is because both of the criteria are about the safety of the transaction on that website. The users of website most concern the trust and dependability of it (Jones, Wllikens, Morris and Masera, 2000). However, for navigation (Descriptions 11-13), whether the websites are easy to find and to return to and find your way around are not important for the interviewees. Only the website has things where they expect to find them is important for the interviewees. Whether the website is easy to give feedback (Description 18) is quite important for the interviewees. For the empathy of the website, websites are quite good in communication (Descriptions 19-21) and their understanding the individual (Descriptions 22-24) are not as important as others. Descriptions Comparison between Three Websites Referring to Table 1, the evaluation of interviewees can show the differences between those three websites. In terms of aesthetics, the users think that the Apple Store looks much better than the Sony Style online store and HP online store. As we can see in those websites, Apple Store provides more pictures and a better looking homepage between those three websites. At the same time, both of them have an appropriate style of design for site type. By the way, only Apple Store creates and audio-visual experience to the users. In the Apple Store website, there are some videos to introduce the major functions and special features of the products. So the Apple Store has a higher overall score of aesthetics. For the navigation, which is the description that the users thinks it is not that important, we can see Apple Store and Sony Style online store have a higher marks of whether it is easy to find and to return to and Apple Store gets a higher marks in it is easy to find your way around. It shows that the Apple Store is easier for the user to find and use. At the same time, the interviewees claim that the three websites have things what they expected to find them. For the reliability, the marks between three websites are quite similar. It is because both three website are run by big company, which are Apple, Sony and HP. They have to make their websites free from error in order to maintain their credibility. Only about the description about providing up-to-date information, Apple Store get a higher average marks between three websites. It is because after the press conference of the new products, the new products features will be updated immediately on the website next day while the other two websites do not do this kind of update. For the competence, interviewees think that those websites can provide them with professional and competent image and believe they can process transactions competently, again, because both three website are run by the big company. Professional and process transactions competently are important for the credibility for them. For responsiveness, HP online store gives a more clear time for delivery for products or services. It shows what the exact day is for the customers receive the product, while the Apple and Sony website only show the estimate day of delivery which is not enough for the customers. At the same time, the access of three websites is good for the interviewees, both of them are easy to give feedback or contact the company. By the way, for the credibility and security, Apple Store has a higher mark compare with other two websites. It is because the Apple website is more famous in dealing with online trading and many of the interviewees have done the transaction through Apple website. Therefore, it has a higher mark in compare with the two other websites. For the empathy, both websites does not have a good mark since the website does not convey this culture to the website users. In conclusion, Apple Store gets the highest marks between three websites in the evaluation. Therefore we can see Apple website is the best in the group of consumer products websites. E-commerce Operation Evaluation Value Creation model Value Creation is important for a company. According to Mathur and Kenyon, it is about the design of future competitive offerings for the financial success of a company (Mathur and Kenyon, 2001) and the company have to beat the competitor by the value creation (Phillips, 2003). Novelty Apple.com provides a feature that the customers can order the products in multiple configurations. They can customize what they buy on the website. For example, when a customer orders a Macbook Pro, he can choose the processor, memory, graphics card, hard drive he like. This feature is a novelty in the online store market when it was first revealed. It creates value by eliminating inefficiencies in buying process for the customers. Because the customers can chose the product configurations according to their personal needs. So it is easier for them to purchase on the Internet. Customers can buy certified refurbished products on the Apple online store. The certified refurbished products are the products which undergo a rigorous refurbishment process prior to being offered for sale in a price which is cheaper than the normal price. It creates value by creating entirely new markets which is the market of the customers who like buying cheaper product. At the same time, it can help the company to sell the refurbished products. And because it is selling on the official website, it is more reliable for the consumers. The Apple Store let the customers engraving their iPod if they make an order on the website. They can make some personalized words on their iPod by the laser engraving. The text will be engraved near the top, on the back of the iPod. Any different types of iPod can use this service if the customers buy the iPod on the apple website. It creates values by capturing latent consumer need which is personalized design of their iPod. Efficiency The Apple online store provides the consumers with efficiency in different aspects. First of all, the information asymmetries between the Apple online store and the buyer have be reduced since the website provides all information which the buyer need in deciding whether purchasing, including the price of all different product, all possible discount, the price of adding different customize part in the products. Unlike in the normal store, the buyers have enough information in making the decision on buying a product or not. Therefore, we can say the information asymmetries between each group have been reduced. At the same time, the searching and bargaining cost of the buyer has been reduced by using the Apple online store. They do not have to search in different store since the price of the Apple Store is unified in the market. Therefore, their decision making pace will be faster than in the normal store since they have enough information to making the purchasing decision. Complementarities Apple Store provides with vertical complementarities to the customers which are after sales services. On the website, when you login your purchasing account, many individual information about your purchasing can be shown on the webpage. Delivery status, repair status can be checked on the site. Then the buyers can easily organize the usage of their products after the purchase. If they have any problem of using the product, many supporting service are available on the website for the buyers. They can browse the instructions about the using problem on the website. And also read the guideline from the website. For the horizontal complementarities, in some promotion, the buyers can buy the computer with the printer of the partner firms. This cooperation between the company helps to create value that the customers can have the bundle of products and get the value create from the cooperation. Lock-In In the Apple online store, it provides many services that create value for the customers. For the customers who have purchased in the Apple online store, they will receive the email about the latest news about the store, which is about the latest products, latest software download or some news about the company. When the customers can see the email regularly, they will be locked in with the company. And the email have the link for the customers to know more further information about the new, which make some potential purchasing for the company. Also, personalization for the customers appears in the Apple online store. After the first transaction between the customer and Apple store, the customer can turn the one click ordering function in the website with entering the credit card and personal information in the website. The customer is then allowed to purchase anything on the Apple Store with single click on the website (Apple Store, 2010). This personalization service for the customers let them to purchase in the website easier and increase the sales of the Apple Store. Conclusion In conclusion, Apple Store is one of the best electronic business website. In the evaluation, we can see the website quality of Apple Store is on the top in between the competition. At the same time, it provides with values in different aspects. By the way, the web accessibility is not good enough for the use of disability. The company has to put more effort in this aspect. (3243 words) References Article in a Journal Ng, W.W., Yan, G. and Lim, E.P. (2000), Heterogeneous Product Description in Electronic Commerce. ACM SIGecom Exchanges, 1(1) Barnes, S., and Vidgen, R. (2001), An evaluation of cyber-bookshops: the WebQual method. International Journal of Electronic Commerce, 6(1), 11-30 Amit, R. and Zott C. (2001), Value creation in E-Business. Strategic Management Journal, 22(6-7), 493-520 Jones, C., Wllikens, M., Morris, P., and Masera, M. (2000), Trust requirements in e-business. Magazine Communications of the ACM, 12(43), 81-87 Mathur, S.S and A. Kenyon (2001), Creating Value: Successful Business Strategies, Butterworth-Heinemann, Oxford Book Thatcher, J. (2006). Understanding Web Accessibility, Web accessibility: web standards and regulatory compliance, FriendsofED, 3 Paciello, Michael G. (2000). Introducing Web Accessibility, Web Accessibility for People with Disabilities, CMP Books, 8 Slatin, J. and Rush, S. (2003). Maximum accessibility, Addison-Wesley, New York. Phillips, P. (2003). E-business strategy: text and cases, London: McGraw-Hill. Website Apple Annual Report (2010), phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9Njc1MzN8Q2hpbGRJRD0tMXxUeXBlPTM=t=1, Accessed December 2010 Nick Spence (2010), Grand opening of Apples 300th retail store brings Covent Garden to a standstill, www.macworld.co.uk/digitallifestyle/news/index.cfm?olo=rssNewsID=3234571, Accessed December 2010 Technical Update (1997), Apple Online Store Orders Top 12 Million Dollars in First Month, www.uc.edu/ucitnow/winter_98/apple.html, Accessed December 2010 W3C (2005), Introduction to Web Accessibility, www.w3.org/WAI/intro/accessibility.php, Accessed December 2010 W3C (2005), Essential Components of Web Accessibility, www.w3.org/WAI/intro/components.php, Accessed December 2010 Satmetrix (2010), First Direct, Sony, Saga, O2 and Apple, Among the Most Recommended Brands According to 8,000 UK Consumers, www.satmetrix.com/company/press-and-news/pr-archive/pr20100618/, Accessed December 2010 Apple Store (2010), What is 1-Click?, store.apple.com/Catalog/US/Images/oneclickfaq.html, Accessed December 2010